Frequently Asked Questions
How do I buy Tickets?
ORDER TICKETS EARLY to get your preferred date and time for this magical trip. Tickets in the past have SOLD OUT.
Tickets are on sale now.
Are my Tickets refundable?
Ticket purchases are NON-REFUNDABLE unless the White River Rotary Club and/or Green Mountain Railroad cancel the event. Rarely do weather conditions cause cancellations.
Will I be seated on the same train with other Friends & Family?
Yes, as long as there is space, we will try to accommodate any request when car assignments are made, but seating is not assigned and based on the layout of each train car (benches of 2, tables of 4). We will be assigning cars prior to the date of your ride. PLEASE ENTER THE LAST NAME(S) THAT YOUR FRIENDS OR FAMILY PURCHASED THEIR TICKETS UNDER AND THE RESERVED DATE AND TIME THEY CHOSE IN THE SPACE PROVIDED ON THE "PURCHASE TICKETS" PAGE.
Where does the train go?
The train goes to the North Pole where the “The Polar Express” book is read. Santa boards the train there and each child receives a gift (the bell) and a yummy sugar cookie. Photos with Santa will be available after the ride at Santa’s photo shop as well as warm box lunches, Polar Express merchandise and a Lionel train raffle (additional charges apply).
Will the hot chocolate be HOT?
We will make sure it is not TOO hot – our cups will have covers.
How long is the event?
Please allow about 1 1/2 hours for the whole experience (includes parking, ticketing, browsing, activities; boarding and debarking. Approximately 45 minutes is spent on the train and time for photos with Santa at Santa's Photo Shop after the trip if you choose (additional fee for photos). There are no bathrooms on the train, so we suggest using bathrooms at the station before boarding.
What should I wear?
We would like everyone to wear his or her PJs. However, check the weather forecast and be sure you are dressed warmly and wear boots. The trains do have some heat-we suggest you dress in layers under your PJs.
May I bring my pet? No pets please, thank you.
What's the optimal age for enjoying the Polar Express?
From the decorations, story, music and activities to the train ride and Santa, people of all ages will enjoy the festive atmosphere. The event may just become an annual holiday tradition with family and friends!
Should I bring a stroller?
Strollers are not allowed on the train; however, you can leave strollers in the train station and pick them up on your return. “Snuggles” are our preferred carriers for small ones.
Do I need to purchase a ticket for my infant child?
Babes in laps (usually 3 and under) are free and do not require a ticket purchase. Children who occupy their own seat will require a ticket. If you would prefer to bring infants in a car seat carrier, please purchase a ticket, as it will take up a seat on the train. We let you decide if your "babe" will be happy and comfortable on your lap for the 45-minute ride.
My child has food allergies. What can we do about the cookie and cocoa?
For children with special dietary needs, we ask families to bring their own beverage and a cookie for the train-ride.
Can children travel without an adult?
No Children under 12 years of age shall travel without an adult or older person such as an older sister or brother.
Can I pick up my ticket ahead of time?
Tickets may be picked up ONLY DURING YOUR BOARDING TIME PRIOR TO DEPARTURE at the station.
Can I still volunteer for this years Polar Express?
At this time we are still looking for volunteers. Check out this page and contact Lisa through the link at the bottom.
Can my company still become a sponsor for the 2016 Polar Express?
Absolutely. Although we have print deadlines, through social media and our website we are always highlighting our business partners. Please find more information here.